Terms and Conditions
Website: reachandaman.com
Company: Reach Andaman
Address: Babu Lane, Aberdeen Bazaar, Andaman & Nicobar Islands
1. Acceptance of Terms
Welcome to Reach Andaman. Our mission is to provide a safe, professionally organized, and unforgettable travel experience throughout the Andaman & Nicobar Islands.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you") and Reach Andaman ("Company," "we," "us"). By accessing our website, making an inquiry, or booking a service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
2. Booking Procedure and Payment Terms
To confirm a booking, the following steps and information are required:
Required Information & Steps:
- Advance Payment: A deposit of 50% to 70% of the total package cost is required to initiate the booking process
- Identification: Clear, scanned copies of a government-issued photo ID (e.g., Aadhaar Card, Passport, Driver's License) for all travelers are mandatory for securing ferry tickets and forest area permits
- Travel Itinerary: Arrival and departure flight details must be provided
- Traveler Details: The full names, ages, and genders of all individuals in the travel party must be submitted
- Final Payment: The remaining balance must be settled at least 48 hours prior to your scheduled arrival. Alternatively, the balance can be paid in cash upon arrival
Accepted Payment Methods:
- Bank Transfer: Direct deposit or transfer to Reach Andaman's official bank account
- Cash: Payments in cash are accepted up to a limit of ₹2,00,000 per booking, in compliance with Indian regulations. A PAN card is required for such transactions
⚠️ Cheques are not an accepted form of payment.
3. Cancellation and Refund Policy
All cancellation requests must be communicated to us in writing. The following cancellation charges will apply, calculated from the date we receive the written notification:
| Cancellation Period (Days Before Arrival) | Deduction Percentage |
|---|---|
| 10 days or less | 100% (No Refund) |
| 11 to 20 days | 50% |
| 21 to 30 days | 25% |
| More than 30 days | Full refund less an administrative fee of ₹2,500 per person |
Peak Season Policy (December 15th – January 15th): All bookings made for travel during this period are subject to a 100% cancellation charge, regardless of when the cancellation is made.
Booking Amendments: Once a booking is confirmed, rescheduling is not permitted unless the policies of a specific hotel or service provider explicitly allow for it, subject to availability and potential surcharges.
4. Role as an Intermediary
Reach Andaman acts as an agent connecting you with third-party service providers, including hotels, transportation companies, ferry operators, and activity organizers. While we select our partners with care, we are not liable for any service deficiencies, failures, or misconduct on their part. The terms, conditions, and safety protocols of each individual service provider will apply.
5. Right of Refusal
We reserve the right to refuse service or cancel a booking without a refund if a client engages in:
- Misconduct, harassment, or disrespectful behavior towards our staff, partners, or other travelers
- Actions that are in breach of local laws or provider rules
- Situations where an individual has an infectious illness, a criminal background, or otherwise poses a threat to the safety and well-being of others
6. Force Majeure
Reach Andaman shall not be held liable for any failure or delay in service delivery due to circumstances beyond our reasonable control. Such events ("Force Majeure") include, but are not limited to, natural disasters (floods, earthquakes), war, acts of terrorism, civil unrest, labor strikes, pandemics, epidemics, or governmental orders and restrictions.
In the event of a Force Majeure, we will promptly notify you. You may be entitled to a refund, subject to deductions as per our cancellation policy and any non-refundable costs incurred from our suppliers. Any additional services required or consumed during such an event will be charged separately.
7. Limitation of Liability and Indemnification
Liability:
Reach Andaman, its employees, and its agents shall not be liable for any direct, indirect, or consequential loss or damage, including but not limited to:
- Delays or cancellations caused by third-party providers or adverse weather conditions
- Personal injury, illness, or loss of life sustained during travel, activities, or stays
- Loss, theft, or damage to personal property and baggage
Indemnity:
You agree to indemnify and hold Reach Andaman harmless from any claims, damages, liabilities, or costs arising from your negligence, misconduct, or breach of these Terms.
8. Client Obligations and Responsibilities
As a client, you are responsible for:
- Possessing valid identification, passports, visas, and any other required permits
- Arriving on time for all scheduled departures and activities
- Adhering to the laws of India and the rules of our third-party service providers
- Providing accurate personal and payment information during the booking process
9. Privacy and Data Protection
We collect personal and payment information to process your booking, communicate effectively, and comply with legal requirements. We are committed to protecting your data; however, we are not liable for any unauthorized breaches despite our security measures. For more information, please refer to our comprehensivePrivacy Policy.
10. Intellectual Property
All content on reachandaman.com, including text, graphics, logos, images, and branding, is the exclusive intellectual property of Reach Andaman. Unauthorized use, reproduction, or distribution of this content is strictly prohibited without our prior written consent.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the courts and/or arbitration tribunals in Port Blair, Andaman & Nicobar Islands.
Both parties agree to first attempt to resolve any dispute amicably within seven (7) days. If no resolution is reached, the dispute may be settled through arbitration under ICC rules or through legal proceedings in Port Blair.
12. Amendments to Terms
Reach Andaman reserves the right to modify these Terms at any time without prior notice. The updated Terms will be posted on our website, and your continued use of our services or website following such changes constitutes your acceptance of the revised Terms.
13. Contact Information
For any questions or concerns, please contact us:
Address: Reach Andaman, Babu Lane, Aberdeen Bazaar, Andaman & Nicobar Islands
Email: support@reachandaman.com
Phone: +91‑9474283999
By using our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be legally bound by them. These terms are effective as of the date of your booking or use of our services.